Roku Remote

Restore or cancel your Roku Remote PRO subscription

Your subscription belongs to your Apple Account, not to a particular iPhone and not to an account with us — there is no account with us. So restoring it is a single tap, and cancelling it is done where every other subscription is.

Restore on a new iPhone

  1. Sign in to the new iPhone with the same Apple Account you used to subscribe.
  2. Install Roku Remote and open it.
  3. Open Settings in the app and tap Restore purchases.
  4. PRO is active again within a few seconds. If it is not, check at the top of Settings › your name › Subscriptions on the iPhone that the subscription is still running, and that you are signed in with the right Apple Account.

Cancel

  1. Open the iPhone's Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Tap Roku Remote, then Cancel Subscription.
  5. Confirm. You keep PRO until the end of the period you have already paid for.

Timing, trials and refunds

  • Cancel at least 24 hours before the current period ends, or the next one is charged. That applies to a free trial too.
  • Deleting the app does not cancel anything. The subscription is Apple's, and it carries on until it is cancelled in Settings.
  • Refunds are Apple's to give, not ours. Ask at reportaproblem.apple.com; they are usually generous with an accidental purchase.

FAQ

Restore says no subscription was found.
Nearly always a different Apple Account — check which one is signed in under Settings › your name. A subscription cancelled earlier also no longer restores.
I was charged after cancelling.
A cancellation less than 24 hours before the period ended does not stop that renewal. Apple can refund it at reportaproblem.apple.com.
Can you cancel it for me?
We cannot — only Apple and you can touch a subscription. The steps above are the whole of it, and we are happy to walk you through them.

Roku Remote is an independent app and is not affiliated with, endorsed by or sponsored by Roku, Inc. Roku is a trademark of Roku, Inc.

The remote you never lose

Roku Remote gives your iPhone a touchpad, a keyboard for searching and signing in, your channels, private listening through your headphones and a sleep timer. It finds your Roku on your Wi-Fi — no account, and nothing through our servers.

Coming soon to the App Store for iPhone.

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