Roku Remote

We're here to help 👋

Roku Remote support

Need a hand with the app? Email us and a real person will get back to you — usually within 1–2 business days.

Email us

support@novaz.app

Include your Roku's model, your iPhone model and iOS version, and what you have already tried. Please don't send us passwords or your network's Wi-Fi key — we never need them.

Send an email
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Finding your Roku

An empty list, or a Roku that disappears after a router restart? Tell us your Roku model, whether adding it by IP address worked, and what your router is.

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Private listening

No sound, stuttering, or a delay the slider cannot fix? Tell us your Roku model, your headphones, and whether a VPN is running on the iPhone.

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PRO & restoring

A subscription that will not restore, or a question about what PRO includes — we will sort it out. To cancel, go to Settings › your name › Subscriptions on your iPhone.

We can help with the app. We can't repair a Roku, change what a streaming channel allows, or answer for Roku, Inc. — for the device itself, Roku's own support is the right place. Roku Remote is an independent app and is not affiliated with, endorsed by or sponsored by Roku, Inc. Roku is a trademark of Roku, Inc.

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